Chatbots are the computer-managed programs that employ in interaction with people by utilizing a combination of automated messaging, artificial intelligence, and language-based rules. While conventional chat applications are often manned by an individual within the business, handled by the 3rd party customer service supplier, or a combination of both. Hence Artificial Intelligence and chatbots go hand in hand.
AI Chatbot: How Artificial Intelligence and Machine Learning can improve your Chatbot?
Chatbots are all the rage right now, and they're not going to go anywhere. Consumers expect to interact with brands with the support of several different channels, and chat is one of them. Businesses that wish to connect with their target audience using a conversation need to be quick in responding. According to recent research from InsideSales and Harvard Business Review, a setback of 5 minutes can have catastrophic results on the lead generation. After making their users wait for 15 minutes, businesses decrease their chances to get a valuable contact up to 300 % — that where CHATBOTS come into place. End-users expect to get an instant response and businesses which is possible with the help of Chatbots. It provides split-second reactions to consumer’s queries and is programmed to handle the whole conversation just like a human customer delegate.
Key benefits of Chatbots:
- Instant response: Chatbots provide immediate answers and help to resolve customer complaints/queries quickly. A recent study showed that 68% of respondents believed that Chatbots are up to the task, while 50% thought the same about applications.
- 24/7 availability: Chatbots is always ready to attend to their customer queries at all times, helping businesses as well as improve customer experience. And over 65% of customers prefer such high availability.
- Increased savings: Business Intelligence research indicates that by implementing Chatbots will certainly help several businesses to save from 28 to 45%, depending on their dimensions.
Now that you know why Chatbots are such a useful tool for propelling customer satisfaction and loyalty let's take a look at how Artificial intelligence (AI) can improve Chatbots
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